5566 Privacy Policy — Protecting Your Personal Information
Your privacy is our priority. This page clearly explains how 5566 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Effective date: January 2026
Information We Collect
When you register or use the 5566 platform, we may collect the following categories of information:
- Account information: Your full name, email address, phone number, and login credentials provided during registration.
- Device and browser information: Device type, operating system, browser version, IP address, and device identifiers transmitted automatically when you access the platform.
- Local payment information: Details relating to your deposit and withdrawal methods in Malaysian Ringgit (RM), including the account holder name and registered bank account or e-wallet number. We do not store full card numbers directly — this information is processed through an encrypted security layer.
- Cookies and usage data: Details about the pages you visit, games you access, session duration, and in-platform actions are collected to help us improve your experience.
We only collect information necessary to operate our services and meet security requirements. We do not request information that is irrelevant to the platform's intended purpose.
How We Use Your Information
The information we collect is used by 5566 for the following purposes:
- Verifying user identity and maintaining account security;
- Processing deposits and withdrawals in Malaysian Ringgit (RM) accurately and securely;
- Sending important notifications related to your account, transactions, or platform updates;
- Personalising your experience based on your preferences and usage history;
- Detecting and preventing fraudulent activity, misuse, or unauthorised access;
- Meeting our legal and regulatory compliance obligations;
- Improving platform performance, stability, and usability through aggregated, non-identifiable data analysis.
5566 does not use your information for third-party marketing purposes without your consent. You can unsubscribe from any promotional communications from us at any time through your account settings.
Cookies, Tracking & Data Storage
Cookies and Tracking Technologies
The 5566 platform uses cookies and similar tracking technologies to keep your login session active, remember your preferences, and analyse how users interact with the platform. Session cookies are deleted automatically when you close your browser, while persistent cookies are stored for longer periods for functional purposes.
You can manage or delete cookies through your browser settings at any time. However, fully disabling cookies may affect certain platform features, such as the ability to stay logged in between sessions.
Data Storage and Security
All personal information collected by 5566 is stored on servers protected by SSL encryption and additional infrastructure security layers. Access to user data is restricted to staff who require it to perform their duties only. We follow industry-standard security procedures to prevent unauthorised access, disclosure, or modification of data.
Sharing of Information with Third Parties
5566 takes user privacy seriously. We do not sell, rent, or share your personal information with third parties for marketing purposes. However, there are limited circumstances where information may be shared:
- Payment service providers: To process deposits and withdrawals in RM, the necessary transaction details will be shared with approved payment processors, subject to strict confidentiality agreements.
- Competent authorities: Where required by law, court order, or investigations involving fraud and financial crime, 5566 may be obligated to disclose information to the relevant authorities in Malaysia.
- Technical service providers: Third parties that help us operate our platform infrastructure — such as server hosting and cybersecurity services — may have limited access to system data, but not directly to users' personal information, and are bound by confidentiality agreements.
In all cases, 5566 ensures that any third parties involved meet data protection standards equivalent to or higher than our own.
User Rights — Access, Correction & Deletion
As a 5566 platform user, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold in relation to your account.
If your information is inaccurate or out of date, you can update it through your account settings or by contacting support.
You may request account closure and deletion of your personal data, subject to any applicable legal retention requirements.
To exercise any of the rights above, contact the 5566 support team by email at [email protected]. We will endeavour to process your request within a reasonable timeframe, typically within seven business days. For general questions about privacy and your account, the FAQ we also provide useful guides.
Policy Updates & How to Contact Us
5566 reserves the right to update or amend this Privacy Policy at any time to reflect changes in data collection practices, legal requirements, or platform improvements. Registered users will be notified of any significant changes via email or an in-platform notice. The "Effective Date" at the top of this page will be updated whenever an amendment is made.
We encourage you to review this page periodically to stay informed about how 5566 handles your information. Continued use of the platform after any policy update constitutes acceptance of the revised terms.
For any questions, concerns, or requests relating to your privacy and data protection, please reach out to us at:
Support email: [email protected]